Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Smarter Group Service Desk
  1. Smarter Group Service Desk
  2. TACO Service Desk

TACO Service Desk

Welcome! You can raise a TACO Service Desk request from the options provided.

  • Password Reset

    Request an account password reset

  • Create User

    Request a new user account

  • Report a bug

    Tell us the problems you're experiencing.

  • Suggest a new feature

    Let us know your idea for a new feature.

  • Technical support

    Need help using, configuring, extracting data or troubleshooting? Select this to request assistance.

Powered by Jira Service Management
{"xsrfToken":"a2b11369f73f266937de57a28113bc57cff5b310_lout","branding":{"id":"3","key":"tacosd","name":"TACO Service Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#5c1c3e","headerLinkHoverBGColor":"#5c1c3e","headerBadgeColor":"#5c1c3e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/de0112cc-8162-46e1-9d47-b87431280ff2/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmE1ZTJlYy1lYjI3LTQ5NzYtOWNhYi05YjRkNWMwMWY0MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlMDExMmNjLTgxNjItNDZlMS05ZDQ3LWI4NzQzMTI4MGZmMiI6WyJyZWFkIl19LCJleHAiOjE3Nzg0MjgzMDQsIm5iZiI6MTc3ODQyNzcwNH0.tkCI3dV72spqnOP7pIy_A3u34RXgDrF0hp-lKH6hmF0&client=a6a5e2ec-eb27-4976-9cab-9b4d5c01f433&mode=fit","logoId":"de0112cc-8162-46e1-9d47-b87431280ff2","isLogoAvailable":true,"helpCenterTitle":"Smarter Group Service Desk","sharedPortalName":"Smarter Group Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Smarter Group Service Desk","sharedPortalName":"Smarter Group Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#d03f3f","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"tacosd","projectId":10009,"serviceDeskId":3,"name":"TACO Service Desk","description":"<p>Welcome! You can raise a TACO Service Desk request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"128","name":"Create User","descriptionHtml":"","callToAction":"Create User","introHtml":"<p>Request a new user account</p>","icon":10550,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[33],"key":""},{"id":"129","name":"Password Reset","descriptionHtml":"","callToAction":"Password Reset","introHtml":"<p>Request an account password reset</p>","icon":10550,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[33],"key":""},{"id":"21","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[33],"key":""},{"id":"22","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[33],"key":""},{"id":"17","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help using, configuring, extracting data or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[33],"key":""},{"id":"18","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"20","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10532,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"19","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"23","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://smartergroup.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":33,"name":"General"}],"orderMapping":{"33":[129,128,21,22,17]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"TACOSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNmE1ZTJlYy1lYjI3LTQ5NzYtOWNhYi05YjRkNWMwMWY0MzMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS0xNDcyNzUxNDYzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXX0sImV4cCI6MTc3ODQyODkwNCwibmJmIjoxNzc4NDI3NzA0LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.eLuonbbGle2Z87X-buqsQ5eBWcT6na6vpcyMsn8KZIM","targetCollection":"upload-user-collection--1472751463","endpointUrl":"https://api.media.atlassian.com","clientId":"a6a5e2ec-eb27-4976-9cab-9b4d5c01f433","tokenDurationInMins":20}},"sharedPortal":{"name":"Smarter Group Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":false,"kbLinkDomainURLs":[]}},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/3?xdm_e=https%3A%2F%2Fsmartergroup.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1MzE3OWQ1MjNkMTg1YzhlZWRiMThmODkxZjZhNmNmNGYzNWMzYjk0NTg0ZTBjNTFhZGVlNmMzOGY5NTc5Zjk1IiwiaXNzIjoiOTNhODk3ZjAtNzg0Yy0zZjliLTlhYzEtMWQ0ZWExMTUzMGQ3IiwiY29udGV4dCI6e30sImV4cCI6MTc3ODQyODYwNCwiaWF0IjoxNzc4NDI3NzA0fQ.081BzAJd8M7yKzfF0M50K4fdVwz1TfCXPih_of6VQvU\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjkzYTg5N2YwLTc4NGMtM2Y5Yi05YWMxLTFkNGVhMTE1MzBkNyIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3NtYXJ0ZXJncm91cC5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9zbWFydGVyZ3JvdXAuYXRsYXNzaWFuLm5ldCJ9LCJqaXJhIjp7InByb2plY3QiOnsia2V5IjoiVEFDT1NEIiwiaWQiOiIxMDAwOSJ9fX0sImV4cCI6MTc3ODQyODYwNCwiaWF0IjoxNzc4NDI3NzA0fQ.mg2_zX8CckvDK6xe9XJi0KG5sjCVryPDmKTS0WOfB08\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://smartergroup.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://smartergroup.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"TACOSD\\\",\\\"id\\\":\\\"10009\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"TACOSD\\\",\\\"project.id\\\":\\\"10009\\\",\\\"servicedesk.serviceDeskId\\\":\\\"3\\\"}\",\n \"timeZone\":\"Africa/Johannesburg\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://smartergroup.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=smartergroup","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"a2b11369f73f266937de57a28113bc57cff5b310_lout","baseUrl":"https://smartergroup.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://smartergroup.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a6a5e2ec-eb27-4976-9cab-9b4d5c01f433","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"34f8cb247c6e4526aba0a63a2fa7ba7a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://smartergroup.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}